Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged by our doing. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3218 Layton Avenue Bronx New York US 10465.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 3218 Layton Avenue Bronx New York US 10465
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any jewelry purchased through JOROCCO.com is eligible for repair.
JoRocco cannot guarantee that all repairs will be possible due to the nature of our materials.
All merchandise will be repaired free of charge within 6 months of purchase. 6 months after purchase, shipping and repair fees will apply. Your repair fee is calculated based on the nature of your repair.
You will be responsible for shipping costs associated with your repair. Shipping costs non-refundable.
Please note that repairs can take up to 3 weeks to complete.
To proceed with your repair, please email VIP@JOROCCO.COM with title ‘REPAIR.’ We require you email us so that we can issue a Repair Authorization number before receiving the damages item.
Each piece created by JoRocco is hand-made and requires delicate handling. Please be sure to follow our recommended care routine to assure that your special piece will last for years to come.
After each wear — gently wipe with a soft jewelry cloth and store in a cloth bag and/or jewelry box. Do not use liquid cleaning solutions of any kind. Avoid exposing your jewelry to water or harsh chemicals such as perfumes.